Refund policy
This page is the skeleton of the document, not the document. It lists the sections the policy will contain, in the order they will appear, and says what each one still has to settle.
This document is being prepared and is not yet in force.
The Comsky refund policy is being drafted with counsel. Nothing on this page binds Comsky or you, and no sentence below should be read as a commitment — each section describes what the finished clause will have to cover, not what it says. The terms that govern your account today are the ones in your signed order form or agreement. Write to legal@comsky.ai and we will send you the current binding version.
Scope, parties, and what each charge buys.
Refundability follows the kind of charge, so the document separates the charges before it decides anything about them.
1. Scope
Which charges this policy covers: subscription fees for the Comsky products, prepaid wallet top-ups for metered usage, and one-time implementation work. It will also state plainly what falls outside it.
2. The contracting entity
The agreement is with Comhard Technologies Pvt Ltd, Noida, Uttar Pradesh, which operates the Comsky suite. A refund is issued by that entity, to the payment instrument that was charged.
3. Definitions
The terms used throughout: subscription period, prepaid wallet, metered usage, committed partner pool, service credit, one-time service. Defined once here so the later sections can stay short.
4. Order of precedence
Where a signed order form, a partner agreement or the SLA says something different from this policy, this section states which document prevails. It will not be left ambiguous.
5. Subscription fees
Billed per period in advance. There is no minimum term and no lock-in, so cancelling stops the next renewal. How the period already paid for is treated is settled in section 10.
6. Prepaid wallet and metered usage
Cloud compute, GPU hours and storage draw down a prepaid wallet as they are consumed. Usage already drawn is not returnable; the unused balance is dealt with in sections 15 to 17.
7. One-time and professional services
Migration, implementation and training are quoted and invoiced apart from subscription fees, and are treated differently once the work has started.
8. Third-party pass-through charges
Some amounts are collected on behalf of someone else: DLT registration, WhatsApp conversation charges, SMS and voice minutes, domain and licence fees. The policy will list them and say when they stop being recoverable.
When money comes back.
The substance of the document. Every blank below is a value counsel has to set, not one we are withholding.
9. Evaluation and first invoice
Whether a first subscription invoice can be returned in full where the product went unused, and how long that window runs, which is —.
10. Cancelling mid-period
You can cancel at any time; there is no lock-in and no exit fee. Whether the unused remainder of a period already paid for is refunded, carried as credit, or neither, is —.
11. Service failure
Where the platform misses its availability commitment the remedy will be a service credit rather than cash. The qualifying threshold and the credit rate are —, and belong to the SLA rather than to this document.
12. Duplicate and incorrect charges
A charge taken twice, taken after a cancellation, or taken at the wrong rate is returned in full. This is the one case the policy will treat as unconditional rather than discretionary.
13. What is not refundable
Usage already consumed, third-party charges already incurred on your behalf, professional services already delivered, and accounts closed for breach of the acceptable use policy.
14. Downgrades and seat reductions
Whether a reduction takes effect at the next renewal or immediately with a pro-rata adjustment is —. The two answers have very different cash consequences, so the document will pick one.
Prepaid wallet balances.
Metered products are paid for in advance, so the largest sum in dispute is usually an unspent balance rather than a subscription.
15. Balance on cancellation
Whether an unspent balance is returned to the original payment method, held as credit against a future account, or lapses, is —.
16. Validity of a top-up
Whether a top-up expires if it goes unused, and after how long, is —. If there is no expiry the policy will say so in as many words.
17. Committed partner pools
A reseller buys a pool at a discount against a commitment, so unwinding one is not the same as returning a retail top-up. The partner agreement governs it and this section will point there.
How to ask.
The process is the part we can already describe, because it is how billing questions are handled today.
Raise it in writing
Email legal@comsky.ai for a policy question, or support@comsky.ai for a billing one. Requests are read during IST working hours by people in Noida.
- ·Account name and invoice number
- ·The charge in question, and why
What we check
The invoice, the usage actually drawn against it, and any work delivered. For a metered product that is a meter reading rather than an opinion.
- ·Usage records from the console
- ·Delivery record for one-time work
A decision with reasons
You get an answer in writing that says yes or no and why. The target time to a first response is —, and the policy will commit to a number rather than to “promptly”.
- ·Written reasons, not a status change
Money back
An approved refund goes to the instrument that was charged, against a credit note on the original invoice. Settlement then depends on your bank; the part we control is —.
- ·Credit note reference on the invoice
Tax, disputes, and leaving cleanly.
A refund usually accompanies a departure, so the last sections deal with the money and the data together.
22. GST on a refund
A refund reverses the tax charged on the original invoice by way of a credit note, and the credit note reference is recorded against that invoice so your books and ours agree.
23. Chargebacks
What happens if a chargeback is raised with your bank while a request is already open with us, and how a reversal is reconciled once it is.
24. Escalation and grievance
If the answer is wrong, this section says who reviews it. The named officer and the address are —, and will match the grievance page exactly.
25. Governing law and forum
The law that applies and the courts that hear a dispute are —. The contracting entity is Indian and the data sits in Indian data centres, but that is background rather than the clause.
26. Export and deletion
Your data is exportable in an open format without asking us, and stays so while a request is open. Deletion is honoured and confirmed back to you; how long data is held first, so a reversal remains possible, is —.
27. What the record shows
The cancellation, the request and the refund are written to the same append-only, hash-chained audit trail you can read yourself. Neither side can revise that record afterwards.
What people ask while this is being drafted.
Can I rely on anything on this page?
No. It is an outline of a document that has not been finalised. Ask legal@comsky.ai for the terms that currently apply to your account, and rely on those instead.
Am I locked in while you finish it?
No. There is no minimum term and no exit fee on any Comsky product. Cancelling stops the next renewal whatever this policy ends up saying about a period already paid for.
Why are there blanks in the text?
Because a refund window, a retention period and a jurisdiction are commitments. We would rather show a blank than publish a number counsel has not approved and operations cannot meet.
Does this cover partners and resellers?
Partly. A reseller buys a committed pool under a separate agreement, and section 17 will point there rather than restate it here.
Need the version that binds today?
We will send the current agreement, the DPA and the sub-processor list on request. No form, and no sales call first.