Every call on the customer record it belongs to.
Virtual numbers, IVR, smart routing, recording and call analytics — running on Indian carriers, DLT-compliant, and writing straight back into Comsky CRM.
In build — not yet open for self-service · Indian carriers, DLT and TRAI compliance from day one · Recordings stored in India · Native to Comsky CRM, not connected to it
The phone system and the CRM will be the same product.
Everyone sells an integration. An integration is a webhook, a field mapping and a person who has to keep both alive. Comsky Telephony is being built inside the same database as Comsky CRM, so a call is not a record that has to be copied across — it is already on the deal.
Matched before it is answered
The caller’s number will be looked up against your contacts while the phone is still ringing. The rep sees who it is, which company, which open deal and when they last spoke — before saying hello.
Dial from the pipeline
Every phone number in Comsky CRM becomes a dial button. Click it on a contact, a company or a deal and the call places itself. No softphone window to find, no number to retype.
The recording sits on the deal
Recordings will attach to the activity they came from, playable in the timeline next to the emails and the notes. Not in a separate console, found later by timestamp.
Transcribed and searchable
Every recording will be run through speech-to-text so you can search what was actually said across a quarter of calls, rather than listening to twenty of them to find one sentence.
Calls become pipeline data
Call count, talk time and outcome will be fields on the deal like any other. That means your pipeline reports can use them — which stages get called, which do not, which reps let a deal go quiet.
One user list, one deactivation
A rep is added once and removed once. There is no second admin console where an ex-employee keeps an extension and a licence for four months.
Telephony is designed around Comsky CRM, which is live today. It will also run on its own, with a REST API and webhooks for a CRM you already use — you just lose the part that makes it worth buying from us.
What will happen between the ring and the write-up.
Four things, none of which anyone in your office has to remember to do.
Which number was dialled sets which menu plays. The IVR builder is a tree you drag together, not a script someone has to write for you.
The menu choice narrows it to a queue. Then the rules decide who in that queue gets the call, and who gets it if they do not pick up.
The matched contact, company and open deal appear on the rep’s screen as the call connects, with the last three conversations already visible.
At hang-up the duration, the outcome, the recording and the transcript are written to the deal. Nobody logs an activity afterwards, because there is nothing left to log.
Indian numbers, and the rules that come attached to them.
Cloud telephony in India is a regulated business before it is a software business. The number series you use, the headers you send on, the hours you may dial in and the consent you hold are not settings — they are the licence. We are doing that work before launch rather than after the first notice.
| Number type | What it does | Where it earns its keep |
|---|---|---|
| Local number (DID) | A city landline number that fronts the whole team instead of one desk. | Per-campaign and per-city attribution — you can tell which number the call arrived on. |
| Toll-free 1800 | Free to the caller, billed to you, rented by the month. | Support and warranty lines where the cost of the call should not stop the call. |
| Missed-call number | Rings once, disconnects, and records the caller as a consented opt-in event. | Lead capture and callback requests at zero cost to the customer. |
| Masked proxy number | Bridges two people through a third number so neither sees the other’s. | Marketplaces, deliveries and field visits, where the two sides should not keep each other’s number. |
| Outbound caller ID | Outgoing calls carry a number you own rather than a random trunk. | Pickup rates, and a customer who can call the number back and reach you. |
The compliance work, itemised
DLT headers and message templates are registered against your entity, not ours — that is how the regime works. We will do the filing with you and the platform will refuse to send on anything unregistered, which is the only version of this that keeps you out of trouble.
The rest of it, without the paragraphs.
This is the build list. Anything that slips past the first release will be marked on this page rather than quietly left here.
Numbers
- Local DID per city
- 1800 toll-free
- Missed-call numbers
- Masked proxy numbers
- Outbound caller ID you own
- Existing numbers ported where the carrier allows it
IVR and call handling
- Drag-and-drop multi-level menus
- Keypad and spoken input
- Time-of-day and holiday branching
- Queues with position and wait announcements
- Voicemail to email and to the CRM timeline
- Per-node drop-off reporting
Routing
- Sticky agent for repeat callers
- Skill-based routing
- Round-robin and longest-idle
- Priority lanes for named accounts
- Overflow to mobile
- Explicit fallback when nobody answers
Agent and supervisor
- Click-to-call from any CRM record
- Screen pop on inbound
- Live wallboard — queue depth, agent state, longest wait, abandon rate
- Barge, whisper and silent monitor
- Disposition and notes at hang-up
- Shift, break and away states
Outbound and messaging
- Preview and progressive dialer
- Campaign lists built from a CRM filter
- SMS on DLT-registered templates
- WhatsApp Business API on the same customer thread
- After-call follow-up messages
- Callback scheduling
Recording, data and API
- Recording on every inbound and outbound leg
- Pause and resume while card details are read out
- Retention period you set
- Speech-to-text with search across calls
- REST API and webhooks on every call event
- Recordings and transcripts stored in Indian data centres
The difference is not the dial tone.
Standalone cloud telephony in India is good. Exotel, Knowlarity and MyOperator all carry calls perfectly well, and we are not going to pretend otherwise. The difference is what happens to the call after it ends, and who owns the join between the phone system and the sales record.
| Standalone cloud telephony | Comsky Telephony | |
|---|---|---|
| Where the call ends up | A webhook into your CRM, which somebody on your side maintains | The same database as the deal. There is nothing to sync, so there is nothing to break. |
| Setting it up | Two vendors, two contracts, two support desks, one integration you own | One account. Telephony switches on inside Comsky CRM. |
| Placing a call | A browser extension or a separate softphone window | The number on the record is the dial button. |
| Finding a recording | In the telephony console, located by date and time | Attached to the activity on the deal, played in the timeline. |
| Reporting | Call reports in one tool, pipeline reports in the other | Talk time and call outcome are deal fields, so pipeline reports can use them. |
| When a rep leaves | Deactivate twice and hope the mapping survives | One user record, one deactivation. |
| Carrier, DLT and TRAI | Handled by the vendor | Handled by us as well — licensed carrier, registered headers and templates, DND scrubbing. |
| Cost of the integration | A connector tier, or an implementation partner | Included |
| Available today | Yes | Not yet — in build |
Per user for the software. Metered for the minutes.
The shape is settled and the numbers are not. We would rather show you an empty price than a figure we have to walk back, so the rupee amounts go up when the carrier terms are signed.
Starter
A sales team that wants every call on the customer record.
- One local number included
- Multi-level IVR
- Click-to-call from Comsky CRM
- Screen pop on inbound
- Call recording with 90-day retention
- Basic call reports
Growth
Teams running queues, campaigns and more than one number.
- Everything in Starter
- Sticky agent and skill-based routing
- Live wallboard with agent states
- Barge, whisper and silent monitor
- Preview and progressive dialer
- SMS and WhatsApp on DLT-registered templates
- Speech-to-text on every recording
- Webhooks and REST API
Contact centre
Inbound support, collections or anyone running the phones all day.
- Everything in Growth
- Toll-free and masked proxy numbers
- Number masking for marketplaces
- Custom retention and storage region
- Shift and adherence reporting
- Named onboarding and an IST support line
Pricing is being finalised and no figure on this page is a quote. When it is published it will include the per-user price, the monthly rental per number, the per-minute outbound rate and the per-conversation WhatsApp rate — in rupees, with GST stated. Numbers, minutes and messages are metered separately from the user licence on every plan. Comsky CRM is licensed separately; see its pricing.
What people ask before joining the waitlist.
Can I buy Comsky Telephony today?
No. It is in build. Carrier arrangements, number provisioning and DLT onboarding are the long poles, and we are not quoting a launch date we cannot hold. Join the waitlist and we will tell you when there is something to test, not when there is something to announce.
Do I have to use Comsky CRM as well?
No, but the whole argument for buying telephony from us is that the call lands on the CRM record without an integration in the middle. On its own it will be a competent Indian cloud telephony product with a REST API and webhooks. With Comsky CRM it is a different thing entirely.
Will it work with the CRM we already have?
Through the API and webhooks, yes — every call event will be published, and click-to-call can be triggered from an external system. What we will not have at launch is a maintained native connector for every CRM on the market. If you need one, tell us which, and we will be straight about whether it is on the list.
Who registers the DLT headers and templates?
You do, as the principal entity — the regime requires the sender to register in their own name and we cannot do it on your behalf. We will do the filing alongside you, and the platform will refuse to send on an unregistered header or template rather than letting it fail at the operator.
Where are recordings and transcripts stored?
In Indian data centres, on Comsky Cloud. Retention is a setting you control, and deletion means deleted — including from the transcript index.
Does the agent need a good internet connection to take a call?
Not necessarily. The dialer bridges two carrier legs, so the call can land on an ordinary mobile or desk handset and the audio path does not depend on your office broadband. A browser softphone is planned as well, for teams that want one.
Can I keep my existing phone numbers?
Where the carrier permits porting, yes, and we will tell you before you commit whether your specific series can move. Where it cannot, the usual answer is to forward the old number into the platform, which works but means you keep paying for both.
How is this priced against Exotel or MyOperator?
We do not know yet, and any answer we gave you now would be invented. What we will commit to is the structure: a published per-user price, a published rental per number, a published per-minute rate and a published WhatsApp conversation rate — no quote-only line items hiding in the invoice.
Start with Comsky Telephony.
Grow into the ecosystem.
One account opens every Comsky product — and one invoice covers them, however many you run.